Welcome to Flamboyant Phoenix (“we,” “our,” “us”). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our website, purchase artwork, commission custom paintings, or otherwise interact with our services.
By using this website, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal information in accordance with applicable laws.
1. Who We Are
Flamboyant Phoenix is an independent artist-owned online platform dedicated to creating and selling original handmade paintings and related artwork. For this Privacy Policy, “Personal Information” means any information that identifies or can reasonably identify an individual.
2. Information We Collect
Depending upon how you interact with our website, we may collect the following information:
(a) Personal Information
- Full name
- Billing address
- Shipping address
- Email address
- Mobile number
- Order details
- Purchase history
- Communication records
(b) Account Information
If you create an account, we may store:
- Username
- Encrypted password
- Saved addresses
- Wishlist (if available)
(c) Payment Information
Payments are processed securely through trusted third-party payment gateways. We do not store your debit card numbers, credit card numbers, CVV, UPI PIN, internet banking credentials, or other sensitive payment credentials on our servers.
(d) Technical Information
When you browse our website, we may automatically collect:
- IP address
- Browser type
- Device information
- Operating system
- Time zone
- Pages visited
- Date and time of visit
- Referral URLs
- Cookies and similar technologies
(e) Commissioned Artwork Information
When you request a custom painting, we may collect:
- Reference photographs
- Design preferences
- Colour choices
- Personal notes
- Messages relating to the artwork
These materials are treated as confidential and are used solely for completing your commissioned artwork unless you provide written permission for any other use.
3. Why We Collect Your Information
We collect information to:
- Process and fulfil orders
- Deliver purchased artwork
- Respond to customer enquiries
- Create commissioned artwork
- Verify artwork authenticity
- Maintain ownership records
- Issue invoices
- Comply with taxation and legal obligations
- Prevent fraud and unauthorized transactions
- Improve our website and customer experience
- Send order updates
- Provide customer support
- Resolve disputes
- Protect our intellectual property and legal rights
4. Artwork Ownership and Authenticity Records
To preserve the provenance and authenticity of original artwork, we may retain limited records relating to artwork purchases, including:
- Purchaser’s name
- Invoice number
- Date of purchase
- Artwork title
- Certificate of Authenticity details (where applicable)
These records help us verify authenticity, support future ownership verification, assist with insurance requests, and resolve disputes.
5. How We Use Your Information
Your information may be used to:
- Process payments
- Arrange shipment
- Send invoices
- Provide order tracking
- Respond to enquiries
- Improve website functionality
- Prevent fraud
- Detect security incidents
- Comply with legal requirements
- Maintain accurate business records
We only collect information necessary for legitimate business purposes.
6. Sharing Your Information
We do NOT SELL, RENT, or TRADE your personal information. However, we may share necessary information with trusted service providers, including:
- Payment gateway providers
- Courier and logistics partners
- Website hosting providers
- WooCommerce service integrations
- Technology providers
- Email communication services
- Professional advisors
- Government authorities, when legally required
Each service provider receives only the information necessary to perform their services.
7. Courier and Delivery Partners
To fulfil your order, we may share:
- Name
- Delivery address
- Mobile number
- Email address (where required)
with our courier partners solely for shipping, delivery updates, and the successful completion of your order.
8. Cookies
Our website uses cookies and similar technologies to:
- Remember your preferences
- Maintain shopping cart functionality
- Improve website performance
- Understand visitor behaviour
- Enhance user experience
You may disable cookies through your browser settings, although some website features may not function properly.
9. Marketing Communications
With your consent, we may occasionally send:
- New artwork announcements
- Collection launches
- Promotions
- Exclusive offers
- Newsletters
You may unsubscribe at any time by using the unsubscribe link included in our emails or by contacting us. Transactional emails relating to your purchases will continue to be sent where necessary.
10. Customer Reviews
If you voluntarily submit a review, testimonial, or photograph featuring our artwork, we may publish it on our website or social media platforms with your consent.
11. Social Media
If you interact with us through social media platforms, the information shared is also subject to the respective platform’s privacy practices.
12. Children’s Privacy
Our website is intended for individuals who are 18 years of age or older. We do not knowingly collect personal information from children. If we become aware that such information has been collected inadvertently, we will delete it as soon as reasonably practicable.
13. Data Security
We take reasonable technical and organisational measures to protect your information, including:
- SSL encryption
- Secure payment processing
- Limited access to personal information
- Regular software updates
- Website security monitoring
Although we employ industry-standard safeguards, no method of electronic transmission or storage is completely secure. Therefore, absolute security cannot be guaranteed.
14. Data Retention
We retain personal information only for as long as necessary to:
- Complete orders
- Provide customer support
- Maintain artwork authenticity records
- Comply with taxation requirements
- Fulfil legal obligations
- Resolve disputes
- Prevent fraud
- Enforce our legal rights
Even if you request deletion of your personal information, we may retain certain records where required by applicable law or for legitimate business purposes.
15. Your Rights
Subject to applicable law, you may have the right to:
- Access your personal information
- Request correction of inaccurate information
- Withdraw consent where applicable
- Request deletion of eligible personal information
- Request information regarding the processing of your personal data
- Lodge a grievance relating to privacy
We will respond within a reasonable period in accordance with applicable legal requirements.
16. Legal Compliance
We process personal information in accordance with applicable laws, including the Digital Personal Data Protection Act, 2023 (India), and other applicable legal requirements. Where legal obligations require us to retain information, those obligations shall prevail over any deletion request.
17. International Customers
If you access our website or purchase artwork from outside India, you acknowledge that your information may be processed and stored in India. By using our services, you consent to such transfer where permitted by applicable law.
18. Intellectual Property
Purchasing an artwork does not transfer copyright or other intellectual property rights unless expressly agreed in writing. All copyrights, artistic rights, images, designs, sketches, and creative works remain the exclusive property of Flamboyant Phoenix and the artist.
19. Commission Confidentiality
We respect the privacy of commissioned artwork. Unless you expressly authorize us:
- Reference photographs will remain confidential.
- Personal stories or messages shared for commissioned artwork will not be disclosed.
- Design discussions will remain private.
- Commissioned artwork will not be publicly displayed before delivery without your permission.
20. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing personal information.
21. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be published on this page with the revised “Last Updated” date. Continued use of our website after changes constitutes acceptance of the revised Privacy Policy.
22. Contact Us
If you have any questions, requests, or concerns regarding this Privacy Policy or your personal information, please contact us at https://flamboyantphoenix.in/contact-us .We will make reasonable efforts to respond to your enquiry promptly.
Thank you for trusting Flamboyant Phoenix.
Your confidence in our art and our commitment to protecting your privacy are equally valuable to us.
Last Updated: 06 July 2026
