At Flamboyant Phoenix, every painting is a unique, hand-painted original created by the Artist. We pour care, time, and creativity into each piece to bring art that resonates personally.
1. Our Commitment to You
We want you to feel confident and excited about your purchase. That’s why we encourage you to explore our detailed product photos, descriptions, and size references thoroughly. Before placing your order, please reach out with any questions—we’re happy to provide additional images, colour samples, mock-ups in your space, or any other details to help you choose the perfect artwork.
2. Our Policy: All Sales Are Final
Due to the bespoke and artistic nature of our handmade paintings, we maintain a No-Refund, No-Return, No-Exchange, and No-Cancellation Policy. This helps us sustain the integrity of the creative process while dedicating studio time and materials exclusively to the artworks our customers select.
This applies to common scenarios such as:
- Change of mind
- Shifts in personal taste or preference
- Incorrect size, colour, or style selection
- Any subjective reasons
3. Custom or Commissioned Works
Once the commissioning process begins (including approval of sketches, colours, or proofs), the work is tailored specifically for you. No changes, cancellations, or refunds are possible at that stage.
4. What We Stand Behind: Damage or Shipping Issues
We package every painting with great care to ensure it arrives safely. In the rare event that your artwork arrives materially damaged during transit (e.g., significant canvas tear or frame damage) or you receive the wrong piece, contact us within 48 hours of delivery. Please provide:
- Your order number
- Clear photos of the damage or issue
- Photos of the packaging and shipping label (if applicable)
We will review promptly and, at our discretion, offer a repair, replacement (subject to availability), or—in exceptional cases—a partial resolution. Please note that we do not refund the original shipping costs. Return shipping (if necessary) is the buyer’s responsibility, with our guidance on safe handling.
5. Important Notes for a Great Experience
- Colour & Appearance: Monitor settings, lighting, and photography can cause slight variations. Minor differences are normal for handmade art and not considered defects.
- Unique Character: Each painting is sold “as-is” as a one-of-a-kind handmade item with its own beautiful variations.
- By completing your purchase, you acknowledge and agree to this policy.
We truly value your support for independent artists and handmade art. Our goal is to help you find a piece you’ll cherish for years. Questions? Email us anytime at support.flamboyantphoenix@gmail.com before ordering—we respond quickly and love helping collectors make the right choice.
We reserve the right to update this policy, with changes posted on our website and applying to future orders
Last Updated: July 2026
